Terms & Conditions

Effective Date: May 5, 2023

Last Updated: May 5, 2023

Welcome to WAL Cleaning Services. These Terms and Conditions (“Terms,” “Agreement”) govern your use of our website walcleaningservice.com (“Website”) and the professional cleaning services (“Services”) provided by Shine Pro Services (“Company,” “we,” “us,” or “our”).

Please read these Terms carefully before using our Website or Services. By accessing our Website or engaging our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Website or Services.

1. Acceptance of Terms

By accessing or using our Website, requesting quotes, scheduling appointments, or utilizing any of our Services, you enter into a legally binding agreement with Shine Pro Services and agree to comply with these Terms and all applicable laws and regulations.

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to the Website with an updated “Last Updated” date. Your continued use of our Website or Services after changes are posted constitutes acceptance of the modified Terms.

2. Services Description

WAL Cleaning Service provides professional cleaning services for residential and commercial properties in the San Francisco area, including but not limited to:

• Residential cleaning (regular maintenance and one-time services)
• Commercial cleaning (offices, retail spaces, business facilities)
• Deep cleaning services
• Move-in and move-out cleaning
• Specialized cleaning services as requested

Service descriptions on our Website are for informational purposes. Specific service details, scope, and pricing are confirmed through quotes and service agreements.

3. Service Booking and Scheduling

3.1 Quotes and Estimates

Quotes provided are estimates based on the information you provide. Final pricing may vary based on actual property conditions, size, and specific requirements discovered during service delivery. We will notify you of any significant price adjustments before proceeding with services.

3.2 Scheduling Appointments

Service appointments are scheduled upon mutual agreement. We will confirm appointment dates and times via email or phone. You are responsible for providing accurate contact information and service location details.

3.3 Rescheduling and Cancellations

To reschedule or cancel appointments, please provide at least 24 hours advance notice. Cancellations or rescheduling requests made less than 24 hours before the scheduled appointment may be subject to a cancellation fee of up to 50% of the service cost. Emergency situations will be considered on a case-by-case basis.

3.4 Access to Property

You must provide our team with safe and reasonable access to the areas requiring cleaning services. If access is not available at the scheduled time, additional fees may apply for rescheduling or wasted travel time.

4. Pricing and Payment

4.1 Service Fees

Service fees are based on factors including property size, service type, frequency, and specific requirements. All prices quoted are in U.S. Dollars unless otherwise stated.

4.2 Payment Terms

Payment is due upon completion of services unless alternative arrangements have been made in writing. We accept payment via:

• Credit and debit cards (Visa, Mastercard, American Express)
• Electronic bank transfers
• Other payment methods as agreed upon

4.3 Late Payments

Accounts not paid within 15 days of the invoice date may be subject to a late fee of 1.5% per month (18% annually) or the maximum rate permitted by law, whichever is less. We reserve the right to suspend services for accounts with outstanding balances.

4.4 Taxes

All prices are exclusive of applicable taxes unless otherwise stated. You are responsible for all sales, use, and other taxes associated with the Services.

5. Client Responsibilities

To ensure effective service delivery, you agree to:

• Provide accurate information about your property, cleaning requirements, and any special considerations
• Secure or remove valuable, fragile, or irreplaceable items before service
• Inform us of any hazardous conditions, pets, security systems, or access restrictions
• Ensure the property is in a condition suitable for cleaning (e.g., excessive clutter may prevent effective cleaning)
• Provide necessary utilities (water, electricity) for service completion
• Notify us immediately of any issues or concerns regarding service quality
• Comply with all applicable laws and building regulations

6. Our Responsibilities and Service Standards

WAL Cleaning Service is committed to delivering high-quality professional cleaning services. We will:

• Provide trained, background-checked, and insured cleaning professionals
• Use eco-friendly cleaning products and professional equipment
• Arrive at scheduled appointment times (or notify you of delays)
• Respect your property and maintain confidentiality
• Address any service concerns promptly and professionally
• Comply with all applicable health, safety, and environmental regulations

7. Satisfaction Guarantee

We stand behind the quality of our work. If you are not satisfied with our services, please contact us within 24 hours of service completion. We will:

• Review your concerns promptly
• Return to re-clean any areas that did not meet our standards at no additional charge
• Work with you to resolve any legitimate service issues

This guarantee applies only to issues reported within 24 hours of service and does not cover damage resulting from client actions, pre-existing conditions, or issues beyond our control.

8. Liability and Insurance

8.1 Insurance Coverage

WAL Cleaning Service maintains general liability insurance and workers’ compensation coverage as required by law. All our employees are bonded and insured.

8.2 Property Damage

While we take every precaution to protect your property, accidents may occur. If our team damages your property during service delivery, please notify us immediately (within 24 hours). We will:

• Investigate the claim promptly
• Repair or replace damaged items when we are at fault
• Work with our insurance provider for significant claims

We are not liable for:

• Pre-existing damage or wear and tear
• Damage to items that were not properly secured or disclosed
• Damage resulting from hidden defects in property or fixtures
• Loss or damage to cash, jewelry, valuables, or items of sentimental value
• Damage caused by factors beyond our control (e.g., faulty equipment, building issues)

8.3 Limitation of Liability

To the maximum extent permitted by law, our total liability for any claims arising from our Services shall not exceed the amount paid by you for the specific service giving rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages.

9. Intellectual Property

All content on our Website, including text, graphics, logos, images, and software, is the property of WA Cleaning Services or its licensors and is protected by copyright, trademark, and other intellectual property laws.

10. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to our data practices as described in the Privacy Policy.

11. User Conduct

You agree not to:

• Use our Website or Services for any unlawful purpose
• Provide false, inaccurate, or misleading information
• Interfere with or disrupt the operation of our Website or Services
• Attempt to gain unauthorized access to our systems or networks
• Harass, abuse, or harm our employees or representatives
• Upload or transmit viruses, malware, or other malicious code
• Violate any applicable laws or regulations

We reserve the right to refuse service, terminate accounts, and take appropriate legal action for violations of these Terms.

12. Third-Party Links and Services

Our Website may contain links to third-party websites or services. We do not endorse, control, or assume responsibility for third-party content, products, or services. Your interactions with third parties are solely between you and the third party. We encourage you to review the terms and privacy policies of any third-party sites you visit.

13. Disclaimers and Warranties

We do not warrant that:

• Our Services will meet your specific requirements or expectations
• Our Website will be uninterrupted, timely, secure, or error-free
• The results obtained from using our Services will be accurate or reliable
• Any errors or defects will be corrected

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.

14. Indemnification

You agree to indemnify, defend, and hold harmless Shine Pro Services, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to:

• Your use of our Website or Services
• Your violation of these Terms
• Your violation of any rights of another party
• Your negligent or wrongful conduct

15. Dispute Resolution

15.1 Informal Resolution

If you have any dispute or claim relating to our Services, please contact us first to seek an informal resolution. We are committed to working with you to resolve concerns amicably.

15.2 Arbitration Agreement

Any dispute, claim, or controversy arising out of or relating to these Terms or our Services that cannot be resolved informally shall be settled by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association. Arbitration shall take place in San Francisco, California, and shall be conducted in English.

15.3 Class Action Waiver

You agree that any arbitration or proceeding shall be conducted on an individual basis and not as a class action, consolidated action, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.

15.4 Exceptions

Either party may seek injunctive or equitable relief in court to protect intellectual property rights or confidential information without first engaging in arbitration.

16. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Illinois and the United States, without regard to conflict of law principles. Any legal action or proceeding arising out of these Terms shall be brought exclusively in the state or federal courts located in San Francisco, California, and you consent to the jurisdiction of such courts.

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if such modification is not possible, it shall be severed from these Terms.

18. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision shall be effective only if in writing and signed by an authorized representative of WA Cleaning Services.

19. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and WAL Cleaning Service regarding the use of our Website and Services, superseding any prior agreements or understandings, whether written or oral.

20. Force Majeure

We shall not be liable for any delay or failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government actions, pandemics, or utility failures.

21. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms at any time without notice or consent.

22. Notices

All notices to you may be provided by email to the address you provided or by posting on our Website. Notices to us should be sent to the contact information provided below. Notices shall be deemed delivered when sent by email or 3 business days after posting.

23. Contact Information

24. Acknowledgment

By using our Website or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.